Responsible Gaming

Vivo Gaming takes responsible gaming seriously. As a business-to-business supplier of live casino infrastructure, we build tools and follow practices that help our operator partners protect players and run safe, compliant gaming environments.

Our role

Vivo Gaming does not operate gambling services or hold player funds. Player-facing responsible gaming controls are owned and configured by the licensed operators who use our platform. We support those operators with the technology and standards described below.

Tools we support

• Player protection controls that operators can configure, such as session reminders and activity reporting.
• Support for operator-level limit-setting, time-outs and self-exclusion processes.
• Auditable game logic and result handling, tested by accredited independent laboratories.

Age verification

Gambling is for adults only. Players must be 18 or over, or the legal age in their jurisdiction, whichever is higher. Age and identity verification is the responsibility of the licensed operator under its regulatory obligations.

Getting help

If you or someone you know may have a gambling problem, free and confidential support is available. Resources include [GamCare (gamcare.org.uk)], [GambleAware (gambleaware.org)] and [BeGambleAware], and equivalent organisations in your region. Operators are required to display the relevant support information for their licensed markets.

For our operator partners

Our integration and compliance teams can walk through the responsible gaming features available on the platform and how they map to your licensing requirements. Contact sales@vivogaming.com to arrange a session.

Changes to this page

We may update this page from time to time to reflect new tools, standards or regulatory guidance.