Privacy Policy

This Privacy Policy explains how Vivo Gaming collects, uses and protects personal data in connection with this website and our business relationships. Vivo Gaming provides live casino infrastructure to licensed gaming operators; we are a business-to-business supplier and do not offer gambling services directly to players.

Who we are

For the purposes of applicable data protection law, the data controller is [VIVO GAMING REGISTERED ENTITY NAME], [REGISTERED ADDRESS], company registration number [NUMBER]. Questions about this policy can be sent to privacy@vivogaming.com.

Information we collect

• Contact and business details you provide through enquiry forms, meeting requests or correspondence (name, company, role, email, phone).
• Technical data such as IP address, browser type, device information and pages visited, collected through cookies and similar technologies (see our Cookie Policy).
• Commercial data relating to integrations, contracts and support, where you are an operator or partner.

How we use your information

We process personal data to respond to enquiries, arrange and conduct meetings, provide and support our services, manage commercial relationships, improve our website, and meet legal and regulatory obligations.

Legal bases for processing

Where the [UK GDPR / EU GDPR] applies, we rely on one or more of the following: your consent, the performance of a contract, compliance with a legal obligation, and our legitimate interests in operating and growing our business.

Sharing and disclosure

We may share personal data with service providers who support our operations (for example hosting, analytics and communications), with professional advisers, and with regulators or authorities where required by law. We do not sell personal data.

International transfers

Vivo Gaming operates across multiple regions. Where personal data is transferred outside its country of origin, we put appropriate safeguards in place, such as [standard contractual clauses / adequacy decisions].

Data retention

We keep personal data only for as long as necessary for the purposes set out above, after which it is deleted or anonymised. Enquiries submitted through our website forms (contact, meeting requests and the live dealer builder) are stored on this website and in our customer relationship management system so that we can respond and manage the relationship. Enquiries held on the website are automatically deleted after 12 months, unless an active business relationship requires us to keep them for longer. Other retention periods vary by data type and legal requirement.

Your rights

Subject to applicable law, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact privacy@vivogaming.com. You also have the right to complain to your local data protection authority.

Security

We maintain technical and organisational measures designed to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

Contact

For any privacy enquiry, contact privacy@vivogaming.com.